cinco.design

Program Managers are the shepherds of our work. They understand what is possible and what best practices are required to get it done - on time, on budget and at an exceptionally high level of creative delivery. In this role you are expected to balance being an empathetic advocate for our design team’s needs with a relentless desire to meet the objectives of our clients.

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This particular contract Program Manager position is responsible for managing multiple work streams for one of Cinco’s key clients. Program Managers excel at being the hub of all real-time information across the program with meticulous project plans, scope management and client relationships skills to ensure we meet our collective goals. This position must have experience in bringing projects to completion.

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Requirements:

5-7+ years of project management experience within an agency or studio setting
Working knowledge of multiple creative disciplines, including retail design, brand design and motion design with an emphasis on branded environments and retail experiences
Ideal candidate has worked on environmental brand and retail programs coordinating teams across brand, 3D and production design; from concept to renders and guidelines.
Must adhere to the client specific processes and workflows that have been created to support this account
Proven organizational skills and a relentless attention to detail
Excellent leadership, communication and critical thinking skills
Works closely with fellow program leads to ensure program alignment
Natural problem solver who thrives in an ever-evolving environment
Responsible for sending all client deliverables to ensure our project timelines are upheld (sometimes this requires after business hours efforts)

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Responsibilities include:

Responsible for the consistent successful facilitation of projects from estimation through launch and maintenance
Partners with fellow program leads to help generate SOWs/estimates before work commences
Communicates daily with client about project statuses, timelines, outstanding items, next steps, and deliverables
Defines and implements project work plans, rolling individual projects schedules, and budgets into overall program plan
Participates and captures key take-aways and interactions related to all tactical next steps and overall work plan execution on both internal and client calls
In collaboration with the creative lead, identifies appropriate resources for each project/program, allocates internal and external resources as needed throughout project lifecycles. This includes talent
Works with Production Director to confirm availability for internal resources, secure quotes and engage selected freelancers and vendors as needed
Agency advocate for internal communication; determines points of conflict and escalates to the appropriate channels
Monitors project budgets and schedules regularly and makes adjustments as needed and/or escalates any risks to team leads (Account Director and Creative Director) to remedy
Provides scope change order documentation to account lead, including timeline + budget revisions
Setups all project tools prior to kickoff (Box folder, DropBox, Slack, etc.)
Schedules all internal and external project meetings and runs weekly internal status meeting
Participates in weekly resourcing meetings with Program Management team to ensure resources are appropriately allocated
Manages internal and client facing timeline, project trackers and other status documents
Manages tactical quality of all client deliverables (proofreading, project requirements and specifications); ensures appropriate team members review before sending
Assures monthly billing/revenue recognition meeting prep is complete and all project transactions are reviewed and accurate on a weekly basis
Participates in monthly billing/revenue recognition meetings
Assists Account lead and Finance in preparing client invoices

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